FAQ

How fast can I expect my delivery?

  • We know you want to get your order as soon as possible.  We ship the products from our Australian warehouse in New South Wales as quickly as we can, usually within 1-2 business days.

Can my order be delivered as gift?

  • Yes, please let us know if your order is a gift and we will not include the invoice.  We also offer gift wrapping and card at a small extra cost.

What different payment options can I choose from?

  • We offer different payment options such as PayPal, credit card or bank transfer.  Sorry, no cash or cheques.

Is there a minimum order?

  • No, you can order as little or much you want.

What do you charge for shipping?

  • Depending on the weight of your order, Australia-wide shipping costs are:
  • $8.30 for parcels up to 500gm
  • $11.30 for parcels up 1kg
  • $14.20 for parcels up to 3kg
  • $17.20 for parcels up to 5kg
  • $29.80 for parcels up to 10kg
  • For orders within 50km of Bega, NSW, delivery is free

My parcel should weigh about 3kg but I’m being charged for a 5kg shipper, why is that?

  • We use Australia Post Flat Rate satchels.  Sometimes lighter items are bulky (eg dumplings in bags) and will not fit into a certain sized satchel, so the system calculates that a larger shipper is required.

Do you ship to all areas in Australia?

  • Yes, we offer our service Australia wide and ship with Australia Post.
  • If you live in New Zealand please contact us for a shipping quote.

I live in Germany – can I order?

  • Yes, if you live in Germany and you would like to order for a loved one in Australia, maybe a gift for a special occasion e.g birthday, simply enter their delivery address when you place your order.

Do you ship Australian products to Germany?

  • Yes, if you are in Germany and suffering from the “Australian Virus” which effects many who have visited beautiful Australia – send us an email at info@tgsdu.com.au and we can get your favorite Australian essentials shipped from Australia to you.